FREQUENTLY ASKED QUESTIONS
Dropoff & Pickup (Wash-Dry-Fold)
How does dropoff and pickup work?
Easy peasy! Just bring your clothes in to us. Bag them up however you want. Trash bag, pillow-case, backpack, whatever. We’ll weigh the clothes, tell us if you want same-day pickup or next-day (or later), pay with cash or credit, and just leave the rest to us! You’ll get a message when your clothes are ready for pickup. And if you want, we have nice large heavy duty nylon Oasis Laundry bags that hold a ton of clothes for sale for just $15.
What products do you use when you wash my clothes?
Tide and Gain detergent
Suavitel fabric softener
Clorox 2 Color-safe bleach
Clorox bleach
Oxi-Clean boosters
Bounce dryer sheets
Is there a minimum order?
16 pounds or $24 minimum
Do you wash my clothes with other clothes?
Not at all. Your clothes will be washed and dried in their own pre-sanitized machines.
When will I get my clothes back?
Express same-day turnaround is available before 6pm. Standard turnaround time is 24 hours.
Any orders with dry cleaning will require a minimum of 72 hours.
Do I need to separate my clothes before I bring them?
If you don’t separate your clothes beforehand, we can handle it here.
Can you wash my baby clothes separately from the rest of my clothes?
Absolutely! Just let us know how you’d like things separated. We can use delicate, light detergents for your baby clothes and standard detergents and softeners for your other stuff. Or any other special options, just let us know!
Pickup & Delivery
When do you offer pickup and delivery?
Pickup and delivery is available all day, every day, but times do fill up. When you schedule a pickup, you’ll be able to see available pickup and dropoff time slots for the order you are submitting.
When will my order be completed?
Standard turnaround time is 24 hours. Any orders with dry cleaning will require a minimum of 72 hours.
Is there a minimum order?
The minimum order for pickup & delivery is $40.
How much does pickup & delivery cost and what is the delivery charge?
Our standard pickup & delivery charge is $1.99 per pound for regular wash and fold items. Some items are priced by item regardless of weight, such as comforters. Dry cleaning is priced by item, too. For a complete list of pricing, see our pricing page. There are times when our routes are full and we will route pickups through DoorDash or Uber. In those cases, there is a delivery charge from those services, but otherwise pickup and delivery are included in the $1.99 rate.
Do I need to be home when you pickup my laundry?
Not at all. Just let us know where you will leave the clothes. The porch, the backyard, in the garage, behind the gate, or with the apartment manager are common choices.
Can I make a special request on how I want my laundry done?
Absolutely. Just let us know in the notes, or you can tell our attendant when they call to confirm receipt of your laundry at the store.
When I schedule an order, how will I be billed?
When your laundry is received in the store, our attendants will weigh your items, tally up the total price, and call you with the details. At this time they will collect credit card payment over the phone.
What do I put my laundry in?
Bag up your laundry however you want. Trash bag, pillow-case, backpack, whatever. We do have nice large heavy duty nylon Oasis Laundry bags that hold a ton of clothes for sale for just $15. Let us know you would like one (or more) of those returned with your first order and then you can use that for future orders.
Can you pickup and deliver my dry cleaning as well?
Yes, we can pickup your dry cleaning as well as your regular laundry. Please put your dry cleaning in a separate bag from your other laundry and put a note in the bag letting the attendant know that those items are to be dry cleaned. We’ll take it from there.
DRY CLEANING
Is there a minimum order?
The minimum dry cleaning order is $24.
What is the turnaround time for dry cleaning?
Dry cleaning orders have a standard turnaround time of 72 hours to complete. Express next-day or 2nd-day turnaround is available for an extra charge.